Shipping Policy

Shipping Policy

Last updated: August 14, 2026

1. Order Processing Time

  • Standard Processing: 1-2 business days (Monday through Friday, excluding federal holidays).
  • Cutoff Time: Orders placed before 12:00 PM MT are processed the same business day. Orders placed after 12:00 PM MT on Friday are processed the following Monday.
  • Processing vs. Shipping: Processing time is separate from shipping time. Total delivery time = processing time + shipping time.
  • High Volume Periods: During sales, holidays, or product launches, processing may take an additional 1-2 business days. We will post notices on our Site during such periods.

2. Shipping Methods, Costs & Delivery Times

Method Delivery Time Cost
Standard Shipping 5-7 business days FREE for orders $75+ / $7.99 under $75
Express Shipping 2-3 business days $14.99
Overnight Shipping 1 business day $29.99 (order before 12:00 PM MT)

Free Shipping Threshold: Free standard shipping applies automatically to orders of $75.00 or more (after discounts, before tax). The threshold is calculated on the subtotal, not including shipping or tax.

3. Shipping Destinations

3.1 Domestic Shipping

We ship to all 50 U.S. states, including Alaska, Hawaii, and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands).

3.2 APO/FPO/DPO Military Addresses

We proudly ship to APO/FPO/DPO military addresses via USPS Priority Mail. Delivery times may vary (typically 7-14 business days) and are not guaranteed by the military postal system.

3.3 PO Boxes

Standard shipping via USPS is available for PO Boxes. Express shipping via UPS is not available for PO Boxes — please provide a physical address for express orders.

3.4 International Shipping

We do not currently ship internationally. International shipping may be available in the future — sign up for our newsletter to be notified.

4. Order Tracking

  • Once your order ships, you will receive a shipping confirmation email with your tracking number and carrier information.
  • Track your order on the carrier's website: USPS, UPS, or FedEx.
  • Tracking may take up to 24 hours to update after you receive the shipping confirmation.
  • If you have not received tracking information within 3 business days of your order, please contact us at support@chroqbnos.com.

5. Shipping Delays

  • Delivery times are estimates, not guarantees. We are not responsible for delays caused by carriers, weather, natural disasters, holidays, pandemics, or other events beyond our control.
  • If your order is significantly delayed (more than 5 business days beyond the estimated delivery date), please contact us and we will investigate with the carrier.
  • We do not offer refunds or compensation for shipping delays.

6. Lost or Stolen Packages

  • Definition: A package is considered "lost" if tracking shows no updates for 7+ business days or if the carrier confirms loss.
  • Stolen Packages: We are not responsible for packages stolen after delivery confirmation. Please ensure someone is available to receive your package or use a secure delivery location.
  • Filing a Claim: Contact us within 30 days of the ship date. We will file a claim with the carrier and, if confirmed lost, send a replacement or issue a refund.
  • Carrier Investigation: Carrier investigations can take up to 10 business days. We appreciate your patience during this process.

7. Undeliverable & Return-to-Sender Packages

Packages may be marked "undeliverable" and returned to us for the following reasons:

  • Incorrect or incomplete shipping address provided by the customer
  • Failed delivery attempts (3 or more attempts by the carrier)
  • Package refused by the recipient
  • PO Box size limitations exceeded
  • Restricted delivery location

If a package is returned to us as undeliverable:

  • We will email you to arrange reshipment.
  • Additional shipping charges will apply for reshipment.
  • If you prefer a refund instead, we will refund the product price minus original shipping charges and a 10% restocking fee.

8. Incorrect or Incomplete Address

Please verify your shipping address carefully before placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.

  • If you notice an address error before shipping, contact us immediately — we may be able to update it.
  • If the order has already shipped, we must wait for the package to be returned to us before reshipping.
  • Address change requests after shipping may incur a $12.50 carrier redirect fee.

9. Package Modification & Address Correction

Once an order has been shipped, we cannot modify the shipping address, shipping method, or contents. Please contact the carrier directly for delivery hold or redirect options.

10. Sales Tax

BILENA TRADING LLC is registered in the State of Colorado and collects applicable Colorado state and local sales tax based on the shipping address. For orders shipped to other states, we may collect sales tax where required by law. Applicable taxes are calculated and displayed at checkout.

11. Hazardous Materials (Hazmat) Notice

Some candle making products (e.g., fragrance oils, certain waxes) may be subject to hazmat shipping restrictions. We do not sell large quantities of flammable materials. All products are shipped in compliance with USPS, UPS, and FedEx hazmat regulations. For questions about shipping restrictions, contact us at support@chroqbnos.com.

12. Contact

  • BILENA TRADING LLC
  • 505 City Pkwy W Suite 2933, Orange, CA 92868
  • Email: support@chroqbnos.com
  • Phone: (332) 269-6689
  • Hours: Monday - Friday, 9:00 AM - 5:00 PM MT